Terms & Conditions


In these terms of trade the “Company” means NZ Clean Master. The “Customer” means the purchaser of goods and services. Any Goods or Services supplied or completed by the Company for the Customer will be supplied on these terms and conditions. Any purchases made by the Customer will be deemed to comply with these terms and conditions.


Any quotations provided by NZ Clean Master is valid in writing only and for a period of 30 days from the date provided. All quotations are exclusive of Goods and Services Tax unless specifically agreed to in writing. The Customer shall pay GST to NZ Clean Master in respect of cleaning services provided at the earlier of the date of Invoice or the time of supply. The Customer agrees to pay for those additional goods or services provided by NZ Clean Master in addition to any quotation. NZ Clean Master can change the quote in any aspect of work changes then we will provide a new quotation to the customer. Any quotes provided by the NZ Clean Master for the Customer are based on the cost at quotation date of materials, labour, insurance, freight, duty, taxes and other cost items over which the Company has no control. Any increase in price caused by these factors will be added to the price and become payable by the Customer unless the Company has agreed in writing to waive this provision. Quotations are inclusive time and travel cost.



Client may cancel and reschedule a cleaning job by providing 24 hours’ notice to NZ Clean Master and in case of cancellation time provided less than 24 hours’ notice a cancellation fee 10%of the quote given plus GST will apply which is payable by the customer (cane be waive depend on the reason of cancellation). Two weeks written notice is to be given by the Customer to the NZ Clean Master in the event of suspending or cancelling contracted regular services. The Company will give the Customer two weeks written notice of the intention to cancel contracted services; however immediate suspension or cancellation of a contract by the Company may result if default of payment for goods and services by the Customer occurs.


Utilities /Work site/Safety

The client/customer is solely responsible for providing all necessary utilities to NZ Clean Master to fulfil their cleaning task on site lighting, power hot water required. Company is not responsible for incomplete work due to above mentioned requirement and customer has to pay cancel job fee (as per Cancellation terms) or company can reschedule the job without any liability to the customer. Client shall ensure that access to the required work sites enables NZ Clean Master team to carry out the required services. This retention of title clause creates a purchase money security interest under the Personal Property Securities Act 1999 (“the Act”) on all goods sold by the Company to the Customers. The security interest extends to proceeds of sale of the goods and to any product into which the goods or services are incorporated or co-mingled.


Payment /Overdue

Payment for goods or services is immediately due upon completion of the services requested by customer or otherwise agreed by NZ Clean Master . If full payment for the amount invoiced is not received by the due date shown on the invoice the account will be overdue. Interest shall be charged and shall be payable on all accounts not paid by the due date at the rate of 5% per annum above NZ Clean Master banker’s overdraft rate on all overdue monies on a compounding daily basis. Client is liable for and agree to pay all expenses, disbursements, and costs, including debt collection costs and legal costs, incurred by NZ Clean Master in relation to collection of any overdue monies and enforcement of rights contained in this contract.

Cleaning Issues Resolution

Any issue you have with Residential cleaning can be raised in between 24 hours after cleaning.


Limitations of the services

The Company requires to be notified of any damages or breakage within 24 hours of the booking. The Company can reserve the right to not process any claims further, if the Company doesn’t receive communication from the customer on the issue on a reasonable time.


Cleaning Issues Resolution

Any issue you have with Residential cleaning can be raised in between 24 hours after cleaning. If you missed to attend the Initial walk through and Final walk through or missed to sign the checklist, in this case company will assume the job is been done satisfactory and Customer is deemed to have accepted the services and waived its rights to bring a claim against Company.

Force Majeure • The Company will not be liable for failure to meet its obligations if the failure is brought about by a force majeure circumstance (i.e. any circumstances outside the Company’s control).


Limitation of Liability

NZ Clean Master liability for any loss (including consequential loss & loss of profits), damage or expense arising out of the services provided is limited at the Company’s option, to either:
Re-do any part of the work which the Customer is entitled to reject; or Refund the price of the work which the Customer is entitled to reject. The Company will not be liable in any event if: the work has been altered or repaired by any person other than the NZ Clean Master . In any event, the Company will not be liable in respect of any claim unless the claim is notified to the Company within: 14 days of completion of the work; and 7 days of the alleged defect becoming apparent; and the Company is given a reasonable opportunity to investigate the claim. Whilst all care will be taken, Company will not be liable to the client any of the damage above $500.00, or any third party, for any:

  • Loss or damage to any property or its contents from any cause;
  • Breach of security;
  • Loss of profit; and
  • Incidental, indirect special or consequential loss or damage.



Dispute Resolution

If any dispute arises in relation to these Terms and Conditions or the relationship between the parties, the parties shall first meet to discuss and endeavor to resolve the matter as soon as possible, but if this is unsuccessful, then the parties may by mutual agreement submit to mediation with the appointment of an independent mediator.

These Terms and Conditions may be amended by us from time to time; and express the entire understanding and agreement between you and us; Shall prevail in the event of any conflict between these Terms and Conditions and the provision of any document used by you or any other agreement with us; and any other agreement with us can only be varied by our express acceptance in writing.